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Welsh Coast Cycles Port Talbot Returns & Refunds

Unwanted Items

You may return any item you have bought online for any reason within 7 working days of purchase provided that it has not been used, worn or fitted, is intact and in brand new condition in it's original packaging with a valid proof of purchase.

Unwanted online purchases must be returned by post. We recommend using a tracked, insured postal service to return unwanted purchases.

Faulty or Incorrect Items

We want you to be totally satisfied with everything you order from us, occasionally things go wrong but we are here to help. In the event that you receive the wrong item or a faulty item please get in touch with us via our contact page and we will advise you what to do next.

If the item is faulty or you received an incorrect item you will not have to pay the return postage.

If your item develops a fault within 1 month we will refund the cost. Between 1 month and 6 months we will refund or repair or replace the item. Depending on the item you purchased, it may have a longer manufacturers guarantee we will advise you on this if needed.